NEWS RELEASE
Blue Cross Blue Shield of Michigan Ranks Highest in Member Satisfaction and Most Trusted among Commercial Health Plans in Michigan in JD Power 2026 Study
Brianna Neace
| 2 min read
DETROIT, May 27, 2026—Blue Cross Blue Shield of Michigan ranked highest in member satisfaction and most trusted among commercial health plans in Michigan for the third consecutive year, according to the JD Power 2026 U.S. Commercial Member Health Plan StudySM. The award is given to the health plan that ranks first overall in their region This includes its commercial PPO, HMO and POS plan members. Blue Cross achieved the highest ranking in overall satisfaction, making it a recipient of the honor for four of the last five years.
JD Power’s annual study is comprised of eight study categories. Blue Cross Blue Shield of Michigan is the highest in all eight categories. These categories include:
- Able to Get Health Services How/When I Want
- Product/Coverage Offerings Meet My Needs
- Helping to Save Me Time or Money
- Resolving Problems or Complaints
- Ease of Doing Business
- Digital Channels
- Level of Trust
- People
“Being recognized by JD Power for the third year in a row is an incredible honor and a reflection of the trust our members place in us every day,” said Tricia Keith, president and CEO. “This recognition speaks to the dedication, compassion and hard work of our employees, who remain deeply committed to delivering an exceptional experience for the people and communities we serve. We are grateful to our members for their continued confidence in us and proud that their feedback continues to affirm our mission-driven approach to care and service.”
About Blue Cross Blue Shield of Michigan
Blue Cross Blue Shield of Michigan, a nonprofit mutual insurance company, is an independent licensee of the Blue Cross and Blue Shield Association. BCBSM provides health benefits to more than 4.7 million members residing in Michigan in addition to employees of Michigan-headquartered companies residing outside the state. The company has been committed to delivering affordable health care products through a broad variety of plans for businesses, individuals and seniors for over 80 years. Beyond health care coverage, BCBSM supports impactful community initiatives and provides leadership in improving health care. For more information, visit bcbsm.com and MiBlueDaily.com.
