Blue Cross Blue Shield of Michigan recently took home national awards for business transformation efforts. BCBSM was named the Best Achievement of Operational Excellence in Healthcare and took home the Platinum Award for Best Achievement in Organizational Excellence. The platinum award is the organization’s highest honor, selected from all the organizational winners. The awards were presented at the Business Transformation and Operational Excellence World Summit in March. “We didn’t transform our organization to earn awards, we did it to provide more value back to the member, but it is wonderful to be recognized by professional associations because it validates that our approach was best in class,” said Cindy Dion, vice president, Business Efficiency and Continuous Improvement.
World-class excellence
The Business Transformation and Operational Excellence World Summit is a leading industry organization that focuses on how organizations around the world are rethinking the role of operational excellence to prepare for the future, transform their business and gain a competitive advantage. In the category of the Best Achievement of Operational Excellence in Healthcare Award, BCBSM competed with leading hospitals, health plans and health care service providers. The Platinum Award evaluates organizations across all industry categories, including globally-known companies in health care, information systems, insurance and manufacturing.
BCBSM has earned other notable recognitions since launching strategic business transformation efforts, including earning first place in “Best Transformation Program Deployment Over Two Years” from the Global Process Excellence (PEX) Network earlier this year. Similar to that award, BCBSM’s entry for the Business Transformation and Operational Excellence World Summit told the story of how the company has transformed its business through customer experience, corporate culture and operational excellence. “Behind the astounding results confirmed by the numbers and validated by many industry awards is the vision of a leadership team that understood the critical importance of blending customer experience, operational excellence and corporate culture — not as three initiatives, but as inseparable parts of the transformation itself — all aligned with the organization’s mission, its core customer commitment and its social mission,” Dion said. While Dion has led transformation efforts, she said the success of the business transformation that’s taken place throughout the years can be attributed to every employee. Efforts to improve the customer experience and corporate culture made Blue Cross’ transformation efforts stand out, while focusing on business process improvements has helped BCBSM deliver projects with more flexibility, innovation, speed and value. You may also enjoy:
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